Refund Policy
Thank you for shopping at Oak Woods. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand how we handle refunds for returned items.
Refund Eligibility
We offer refunds for items returned within 14 days of the delivery date. To be eligible for a refund:
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The item must be unused and in the same condition as when you received it.
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It must be returned in its original packaging.
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The item must show no signs of wear, damage, or improper use.
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You must provide proof of purchase (such as an order confirmation or receipt).
Refund Process
Return Request
To initiate a return, please contact us at contact@oakwoods.com with your order number and the reason for the return.
Return Shipping
After your request is approved, you will receive a return label and instructions on how to send your item back to our return address.
Inspection and Approval
Once we receive your item, it will be inspected. We will notify you whether your refund is approved or rejected.
Refund Processing Time
If approved, your refund will be processed within 10 business days. The amount will be credited to your original payment method.
Non-Refundable Items
The following items are not eligible for refunds:
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Items returned after the 14-day period.
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Products that are not in their original condition or are missing parts due to customer error.
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Sale items marked as final sale (if applicable).
Late or Missing Refunds
If you have not received your refund after 10 business days:
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Check your bank account.
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Contact your credit card provider — processing times may vary.
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If you have done all of the above and still have not received your refund, please contact us at oakwoods9221@outlook.com.
Contact Us
If you have any questions about your order or the refund process, our customer support team is ready to assist you. Please feel free to contact us.